Call Center Supervisor in Arizona

Position: Call Center Supervisor

Location: Phoenix, AZ

Schedule: Full-Time

Compensation: $47,000 / year - $56,000 / year

Benefits: Med/Dent/Vis, PTO/Sick, 401k

Job Summary:

The Call Center Supervisor is responsible for overseeing the daily operations and the staff of the call center. This position requires strong leadership and management skills, excellent communication and the ability to handle demanding situations. The Call Center Supervisor will be expected to ensure high levels of customer service, and resolve any customer complaints in a prompt and professional manner.

Duties:

1. Supervise daily operations in the call center, ensuring efficiency, quality and performance targets are met.

2. Train, develop and manage a team of call center agents, providing feedback and coaching where necessary to improve individual performance.

3. Monitor conversations...