EPIC Support Analyst (ESA)
Tiburcio Vasquez Health Center
Hayward, california
The EPIC Support Specialist is the point of contact for OCHIN EPIC end user support. Under the general supervision of the Director of Information Technology, the primary role of the EPIC Support Analyst is to function as an OCHIN EPIC system expert. The EPIC Support Analyst will participate in EPIC- / OCHIN-related meetings; facilitate EPIC training sessions for both new hires and end-users; analyze system workflows; assist with system build; provide testing support, troubleshooting, and issue resolution; and maintain member-managed components for the Epic software. The EPIC Support Analyst will play a key role in Quality Improvement (QI) efforts by ensuring that end users are following clinical processes when delivering high-quality patient care.
This position is full-time, typically Monday-Friday, 8:00am-5:00pm with periodic Saturday hours.
About Us:
Tiburcio Vasquez Health Center is a non-profit community health center that is...