Customer Success Director in Colorado

You in The Role and on The Team:  In this role you are a highly motivated Delivery Manager from a Consulting firm who is interested in helping our startup excel.  As a Delivery Manager, you will play a critical role in shaping the future of our warehouse automation solutions delivery and support to customers.  You have the ability to dive deep into the warehousing industry and support building relationships across clients and prospects. 

A Day in the Life

• Managing all current and future implementations of current and future clients. 
• Use project management methods to organize the work and the team to make progress
• Lead the team by facilitating delivery of daily and weekly goals
• Capturing detailed customer requirements
• Interface closely with Engineering to create estimates
• Negotiate with existing customers.
• Define change requests to improve...

Customer Success Director

About Zenarate

Zenarate AI Coach helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate's AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages. Zenarate customers include leading companies in financial services, healthcare, insurance, telecommunications, technology, retail, and travel industries. 

We are seeking an experienced Customer Success Director to join our team. As an Customer Success Director, you will be driving our customer’s strategy using Zenarate’s product, leading upsell and cross sell initiatives, and driving increased revenue in renewals. You’ll serve as an expert on how our customers can achieve their goals and engage with decision makers to showcase the best use cases for the expanded engagement with Zenarate’s tools. This first in role...