Deskside Support Manager in District Of Columbia

Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in the GovCon space?

As a Deskside Support Manager, you will lead a team of IT professionals providing deskside support services at the Washington, D.C. offices of the Department of Treasury's Departmental Offices. The ideal candidate will have strong leadership and technical skills, with a focus on delivering exceptional customer service and improving first-call resolution rates. 

Your Role: 

• Manage a team of IT professionals to provide high-quality deskside support services within standard operating hours (7 am-6 pm EST, Monday-Friday) 

• Ensure that staff is properly trained for the types of tickets received and adjust shifts to accommodate changes in call volumes 

• Facilitate and capture knowledge of frequent incidents and service requests to increase First Call Resolution...