Senior Contact Center Agent (Remote)-(Internal Only) in District Of Columbia

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment.  

Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. 

NOTE: This is a remote position; however, you must reside within 50 miles of zip code 25405

Duties:  

• Participate in efforts to improve overall performance 
• Supervise and manage overall contact center operations: 

• Workforce Management and schedule management 
• Quality assurance 
• Performance management 
• Reinforce training and coaching contact center agents 
• Direct customer support, when needed 

• Engage with client...