Customer Service Manager in Florida

About Check the Ticker:

Check The Ticker is a leader in financial insights and market analysis, dedicated to delivering accurate and actionable information that empowers our users to make informed investment decisions. Our commitment to exceptional customer service is paramount, and we are seeking a skilled, empathetic, and proactive Customer Service Manager to lead our remote support team.

Position Overview:

As a Remote Customer Service Manager, you will lead a virtual team of customer service representatives, ensuring they provide high-quality support that aligns with our company’s standards. This role is pivotal in representing our brand to customers, addressing escalations, implementing best practices, and using data to drive improvements in service quality. You will work closely with other teams like Sales, Product Development, and Marketing to ensure a customer-focused approach across the company.

Key Responsibilities:

• Lead, coach,...

We are looking for a candidate who can demonstrate strong and capable leadership qualities with an ability to resolve all types of customer inquiries. Our ideal customer service manager will know how to supervise and mentor other customer service representatives by teaching them industry best practices, offering feedback, and establishing measurable customer satisfaction goals.

Objectives of this role:

• Manage daily workflow within the customer service department
• Create and track customer service goals
• Supervise a team of customer service representatives
• Hire and onboard new customer service employees
• Assist in developing an effective customer loyalty program
• Document all interactions with clients

Responsibilities:

• Respond to customer inquiries on a regular basis
• Receive and implement customer feedback to improve the quality of service
• Manage...