Guest Experience Coordinator in Florida

Orlando Informer is offering the opportunity to be part of a team of smart, creative people who are bringing unique experiences and lifetime memories to families across the world. If you are a customer-service professional with great empathy and organizational and communication skills, you can put your expertise and talents to work to help others.

Orlando Informer is a theme-park vacation-planning company founded in 2011. Every year, we help millions of people plan a better vacation to Orlando’s biggest tourist destinations. Since 2015, our private events (Orlando Informer Meetups) have provided thousands of guests with the opportunity to experience after-hours access and unique opportunities at their favorite parks. Orlando Informer is also an authorized retailer of theme-park tickets.

We’re looking for a guest-service champion. You should be able to preemptively foresee and resolve guest-service concerns before they occur, pitch and execute ideas to...

We are seeking a Guest Experience Coordinator to join our team on the night shift at Brightwild. As a Guest Experience Coordinator, you will play a crucial role in ensuring our guests have a memorable and exceptional experience during their stay.

Responsibilities

• Manage all guest communication during the night shift, including answering incoming reservation calls and in-stay guest service calls.
• Provide prompt and friendly responses to chat messages and emails, addressing customer inquiries and requests.
• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
• Handle and resolve guest issues and complaints, ensuring high levels of customer satisfaction.
• Coordinate with other team members and departments to ensure all guest accommodations are properly maintained and prepared.
• Assist with remote check-ins and emergencies during the night shift.
• Perform...