Help Desk Specialist in Florida

Excel Total Business is seeking a highly skilled and motivated Help Desk Specialist to join our team. As a Help Desk Specialist, you will play a crucial role in providing technical assistance and support to our clients. In this role, you will have the opportunity to work with various technologies and collaborate with a talented team to ensure the smooth functioning of our clients' IT systems.

Responsibilities

• Provide first-level support and issue resolution to clients via phone, email, or chat, ensuring timely and effective solutions.
• Diagnose and troubleshoot hardware and software issues, documenting the steps taken and providing accurate and concise information to further assist clients.
• Install, configure, and maintain hardware and software, ensuring compatibility with clients' systems.
• Collaborate with team members to escalate and resolve complex technical issues promptly.
• Educate clients on using various software and...