Support Manager in Georgia

Join Verinext, a technology company that's not just keeping up with the future, but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As a Support Manager, you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; its a cornerstone of our success. Were incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

The Support Manager is responsible for overseeing the Network Operations Center (NOC) and Service Desk teams within our managed services organization. This role includes defining and managing Key Performance Indicators (KPIs) for the teams, ensuring Service Level Agreement (SLA) compliance, and collaborating with internal teams and customers. The Support Manager will ensure proper shift coverage across both teams to provide continuous and efficient support...

Teplis Travel has been in business for decades. Join our team and enjoy the best of all worlds at a high touch corporate travel management company with a global footprint.

JOB DESCRIPTION

Issue tickets that cannot be processed by automated ticketing following all industry rules and regulations

Make certain that all airline specific and client specific entries are included

Work with and coach agents regarding records with missing or incorrect entries

Manage the unused ticket process verifying that unused tickets are routed correctly to profiles and distribute the unused ticket reports

Manage the exception process, obtain and track waivers

Manage the name change process for key accounts Conduct research on ticketing and operations questions

BE AN...