Call Center Director in Idaho

Redman & Company Insurance is a leading provider of insurance solutions for individuals and businesses. We are currently seeking a highly motivated and experienced individual to join our team as a Call Center Director. In this role, you will oversee the operations of our call center and ensure the delivery of exceptional customer service. As the Call Center Director, you will be responsible for managing a team of dedicated agents and ensuring that performance targets are met while maintaining high levels of customer satisfaction.

Responsibilities

• Develop and implement strategies to enhance the efficiency and effectiveness of the call center operations.
• Lead, coach, and motivate a team of agents to achieve performance targets and high-quality customer service.
• Monitor and evaluate the performance of agents through regular performance review meetings and provide feedback for improvement.
• Conduct regular training sessions to...