Manager, Customer Service in Idaho

Culture rules at Delta Dental. It's key to our becoming the leading dental benefits carrier in the state, reaching over 500,000 Idahoans with our dental plans and community outreach programs. We're small on ego and big on grins. You'll see us involved in community events and "Did you make someone smile today?" on our To-Do lists. Our employees have the opportunity to make a difference in people's lives while working in an environment full of challenge, collaboration, flexibility, and industry-leading growth potential. Join our team committed to better oral health for all Idahoans.

The Manager, Customer Service will provide day-to-day oversight for a team of Support Specialists, overseeing telephone, email, and chat support, including monitoring Customer Service KPIs and call escalations to ensure Delta Dental standards are upheld. In addition, this position collaborates with the Claims team, Provider Records Coordinator, and Dental Director to identify opportunities for...