Call Center QA Specialist (Onsite)
USA Clinics Group
Northbrook, illinois
As a QA Specialist you will be part of the Call Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.
This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.
- Ensure quality evaluations are completed and delivered in a timely fashion while monitoring for script adherence and KPI’s.
- Complete team member (quality) performance scorecard.
- Deliver...