Customer Success Specialist in Illinois

At CADDi, we're looking for a skilled Customer Success Specialist to join our team and play a critical role in supporting our Customer Success team by optimizing processes, managing data, and providing actionable insights that ensure client satisfaction, retention, and growth. This position requires a strong analytical mindset, excellent communication skills, and a passion for improving customer experiences. The ideal candidate will have experience in a B2B SaaS environment and a proven track record of driving operational efficiency.

What your days will look like:

• Process Optimization: Develop, implement, and refine processes to enhance the efficiency and effectiveness of the Customer Success team. Identify bottlenecks and areas for improvement, and recommend solutions.
• Data Management: Ensure the integrity and accuracy of customer data in our CRM and other systems. Regularly audit data for...