Enterprise Customer Success Manager
PatientIQ
Chicago, illinois
The PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow and utilizing the data collected in order to achieve the client's goals. In addition to developing and implementing account-specific strategies to improve our client growth and retention on a portfolio of client accounts, the CSM serves as the voice of the customer, working cross-functionally with product and development teams at PatientIQ to help drive continuous improvement of the platform.
ROLE RESPONSIBILITIES
- Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory
- Coordinate, develop, and deliver quarterly business reviews...