I.T. Helpdesk Technician in Illinois

At I.Q. Technologies, you have an excellent opportunity to excel your career within a thriving organization. We are looking for a qualified, experienced, and motivated individual to become part of IQ's team today!

The candidate will be responsible for helpdesk support as well as for providing remote support to customers as/when needed. Duties include (but not limited to) responding to tickets, diagnosing and resolving various PC/Desktop technical issues, ticket escalation, support of hardware, software, operating systems, general day to day helpdesk services, and other tasks as assigned by the manager.

• General knowledge of Microsoft Active Directory related to user management such as password resets, account management, etc.
• Imaging PC’s/Laptops
• Basic knowledge of Local Area Networks
• Knowledge of Printer/Fax troubleshooting, support, general maintenance
• Laptop/Desktop hardware support
• Microsoft Office Suite...