Process Writer - Call Center Operations - Specialty Pharmacy in Kansas

Serves as a shared resource between programs to coordinate publications, procedures, and resources for all Patient Support Solutions programs, both existing and future.

• Serves as a shared resource between programs to coordinate publications, procedures, and resources for all Patient Support Solutions programs, both existing and future.
• Availability to consult in design sessions for existing or onboarding programs.
• Perform maintenance and operation department procedure revisions
• Collaborate with fellow colleagues and clients regarding process efficiencies.
• Work closely with the Learning and Development team to assist with creation of training materials.
• Produce comprehensive, easy to follow, consistent in format written operational procedures that align with our company's standards and program requirements.

• Work Instructions
• Program Rules documentation
• Universal Job Aids
• Job...