Customer Care Specialist in Kentucky

Summary

The purpose of this position is to field incoming customer calls and emails in order to produce a service ticket, and assign said service ticket to a technician in the appropriate location in order to help maintain Field Service Technician’s productivity.  This position is also responsible for accurate and timely billing as well as delivering invoices to customers or entering them in customer portals.  

Essential Duties and Responsibilities include, but are not limited to the following:

• Create and Assign Service Tickets
• Answer Service Phone Calls and Emails
• Update Service Tickets as needed and ensure accurate data
• Notify customers of upcoming service calls so they can prepare for upcoming service 
• Provide customers with service ticket status updates as needed
• Monitor service board for internal violation of problem code SLA and reach out...