Workforce Management Analyst
Interapt
Louisville, kentucky
At Interapt we transform clients and empower humans with technology. Interapt is a world- class technology services company that attracts and develops the best talent while providing an opportunity to those with some IT experience and those without. We are building a thriving, diverse, inclusive technology ecosystem across America that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought, it is embedded in our services and everything we do.
As a Workforce Management Analyst, you'll play a key role in understanding how effective planning and forecasting of staffing needs can lead to creating the best schedules to support our multi-department contact center operations. Your efforts will help ensure that our staff are scheduled to work at the right times and in alignment with our anticipated call volumes.
- Optimize staffing schedules, ensuring compliance while meeting daily, weekly, and...