Help Desk Analyst in Maryland

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring for a Help Desk Analyst who will provide support to an RDT&E environment at Patuxent River, MD.

The selected applicant will:   

• Provide first-line support for end users of analytical software solutions and cloud offerings.

• Initial point of contact for all helpdesk requests.
• Records support requests in the central ticketing system (Jira), tracks and manages assigned (Jira) tickets, while also escalating to distributed team subject matter experts when necessary
• Monitors Jira system and email reflector daily and responds rapidly to userbase questions or requests.
• Creates and maintains Jira...