Full-time
Helpdesk Technician Tier III - Active TS/SCI with CI Poly
ENS Solutions
Elkridge, maryland
- Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).
- Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority.
- Performs user account management per the Account Management Plan.
- Performs advanced software installations and upgrades to operating systems and layered software packages.
- Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
- Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic...