ServiceNow Principal Technical Consultant - ITOM in Massachusetts

Our Principal Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develops solutions for the customer’s ServiceNow environment.

This position requires deep understanding of the IT Operations Management (ITOM) principles and best practices in ServiceNow.

Position Responsibilities

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders 
• Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes 
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution 
• Draft user stories, their acceptance criteria, testing strategy...