Full-time
IT Support Specialist - Entry Level
Somic Packaging, Inc.
Eagan, minnesota
The Position:
The IT Support Specialist provides essential technical assistance and support to our staff, ensuring smooth and efficient operation of our IT systems and equipment, while working together with our German HQ colleagues to maintain standards and functionality.
Job Duties:
- Provide first-level support for IT related issues and inquiries via phone, email, and in person
- Collaborate with the German IT team to identify and implement improvements
- Assist with NetSuite Enterprise Resource Planning (ERP) system implementation
- Troubleshoot hardware, software, and network problems, escalating complex issues to senior German IT staff as necessary
- Perform routine maintenance and updates on IT systems to ensure optimal performance
- Maintain accurate records of IT assets, support requests, and resolutions using the ticketing system
- Assist in the implementation...