Master Control Operator (MCO)
Amagi
Princeton, new jersey
The MCO in the Amagi Managed Services (AMS) MCR is responsible for maintaining continuity of linear and live services. As part of the team, the MCO plays a crucial role in delivering top-notch service to customers. Effective communication, drive, and attention to detail from the MCO are essential for AMS's success as a customer-focused managed service provider.
The MCO is responsible for providing high-quality service to Amagi customers, with experience in live operations and a strong understanding of live operational workflows. The MCO collaborates with Amagi teams, customers, and partners to ensure the delivery of exceptional service
Key Result Areas:
- Monitoring and Service Management: Ensuring a fault-free service for customers by following documented Standard Operating Procedures (SOPs).
- Operational Support: Providing first-line support for NOC equipment and systems, implementing redundancy measures to...