Service Coordinator in New Jersey

Job Overview:  The Coordinator, Suite & Client Services will work directly with the Senior Director of Client Services to provide high level support and service to all individual game Suite Partners as well as support the Suite Services team with yearly lease partners.

Responsibilities/Functions:

• Provide service excellence to all guests and fans whether in-person, email communication or via telephone and general line with a primary focus on single game Suite Partners on a year-round basis.
• Establish strong relationship with single game Suite Partners, ensuring an enjoyable experience and potential future business.
• Oversee game day and event day responsibilities, including, but not limited to, single game partner visits and ensuring suites are ready for event day.
• Assist, coordinate, and track the contract process for single game suite agreements; this includes distribution of executed agreements...

Title: BOM & PO Coordinator

Reports to: Manager, Customer Service

Department: Operations

Responsibility Summary: ERP FG BOM creation and maintenance, including registry of components. Upload and maintain Customer “No-No” lists. Timely and accurate Customer PO review and entry. Attend, assist and document line trial results for all customers.

Primary Duties & Responsibilities: 

• Constructs BOMs and Routings for new and modified Finished Goods (FGs) and WIP’s.
• Customer Item Master R2 set up and maintenance.
• Component Item Master setup.
• Purchase order entry with price and lead time verification.
• Develop and implement consistent descriptive nomenclature and categories for FGs, WIPs and Components.
• Initiate Change Control (CC) related to FGs and WIPs.
• Attend Gate-Review meetings as...

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

Responsibilities include:

• Assist with calls with service customers to ensure customer expectations are met, while helping to transfer information to new field service tools.
• Create new service jobs in operating system and assist with closing out work tickets, reviewing work tickets for accuracy, and invoicing customers for service performed.
• Assist with the scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources and customer needs). Ensure information is accurately entered in operating system.
• Effectively utilize service software in the delivery and management of service activities: opening...

Who We Are

EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, EarthCam provides live streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software.  EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world’s first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in Northern New Jersey.

EarthCam is seeking a proactive and detail oriented...