Online Chat Representative in New York

C. L. Jack Stelly & Associates, Inc. was established in 1978 as a surveying firm. Since that time, with the combined talents of over one hundred years of professional experience, our company has continued to grow.

We are seeking for a friendly and customer-focused Online Chat Representative to join our team. As an Online Chat Representative, you will engage with customers in real-time through online chat support, providing assistance and resolving inquiries. This is an exciting opportunity to work in a fast-paced and dynamic environment, helping to deliver exceptional customer service experiences.

KEY RESPONSIBILITIES:

• Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members.

• Assist customers with setting up and troubleshooting access to the Customer Portal.

• Maintain and update customer data in the CRM system, including contact information and software...

The Housing Company is a full service development and property management company. Our property managers provide exceptional management of tax credit and HUD properties in its own portfolio as well as for third party owners.

We are looking for enthusiastic candidates to join our team as Online Chat Support Representatives. This role places you at the forefront of our customer support, handling inquiries via email, chat, and direct messaging. Your main tasks will involve resolving customer issues, providing effective solutions, and maintaining our standard of exceptional service.

Experience is not required for this position as we offer thorough training to ensure you are well-prepared. However, strong written communication skills are crucial. We provide flexible scheduling options, allowing you to choose your hours with a minimum commitment of 10 hours per week. Join us and contribute positively to our customers’...