Call Center Manager (Sales / Appointment setting) in Ohio

Call Center Manager – Hands-On Leader with Expertise in Appointment Setting & Team Development

Are you a highly focused, hands-on leader with a deep understanding of call center operations, especially in appointment setting? Do you excel at not just managing but also mentoring and developing a team to achieve exceptional results? We are looking for a Call Center Manager who embodies leadership through action, with a passion for training, uptraining, and fostering a positive, high-performance culture.

Key Responsibilities:

• Team Leadership & Performance Management:
• Directly manage and oversee a team of appointment setters, ensuring daily, weekly, and monthly targets are met or exceeded.
• Drive a culture of accountability and performance by providing clear KPIs and holding team members to high standards.
• Monitor live calls, provide real-time feedback, and...