Director of Call Center Operations in Tennessee

This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting a talented Director of Call Center Operations to join our team of energetic, compassionate professionals that will serve as a subject matter expert for the IntellaTriage enterprise. This person will have oversight over the day-to-day operations of IntellaTriage’s call center to ensure efficient and effective management of service levels and other operational KPIs. They will also lead support functions which include call center scheduling, maintaining support resources for nursing staff, and licensing management. At a strategic level, the Director of Operations will find opportunities to improve scheduling and scalability, further develop client facing KPIs, and provide strategic insight to COO on opportunities to enhance and optimize operations on the phones. This role will also be responsible for the mentorship, training, and development of their...