Member Service Specialist in Tennessee

The Member Services Specialist role is an integral part of the GOVX Customer Operations success, providing a mix of direct-to-consumer support and partner success in a helpdesk-style fashion. Guiding, teaching, and leading our Member Services and operations to success with their service interactions through process, product, quality assurance and escalation support. The role supports the day-to-day business through the support of the expert teams, vendor partners and the overall operations by shifting gears from floor leader to project support, to front line ticket support as business needs dictate.   

Work Location:  In office at La Vergne, Tennessee location.

Roles and Responsibilities

• Support a shift of Experts through “helpdesk” style support for product, process, operations, logistics, & escalation.
• Provide direction, guidance, and training as needed to support day-to-day...