Full-time
Bilingual ATM Helpdesk Representative
Euronet Worldwide, Inc.
Spring, texas
Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring a Bilingual ATM Helpdesk Representative for our Spring, TX office. The ATM Helpdesk Representative is responsible for monitoring ATMs for service outages and dispatching service companies and technicians.
This is a full-time position. Days and hours of work could vary between the following hours: Monday through Friday, 6:00 am to 7:00 pm. C.S.T., weekends 8:00 am – 6 pm. C.S.T.
Essential Job Functions:
- Monitors ATMs for service issues using monitoring tools
- Resolves equipment malfunctions remotely by troubleshooting
- Opens tickets and service orders for ATMs that require on-site troubleshooting.
- Ensures that all service tickets are resolved and escalates to...