Assistant Manager - Front Office

Senior Management Analyst (Front Office Executive Assistance) (15.11)

OCT Consulting, LLC is an SBA-certified, 8(a) small business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology.

OCT is currently looking for a Senior Management Analyst (Front Office Executive Assistance).  This position will have a 75% in office requirement and is contingent upon contract award.

Role:

OCT is looking for a Sr. Management Analyst to support the CISA Infrastructure Security Division Front Office. ISD conducts and facilitates vulnerability and consequence assessments to  help critical infrastructure owners and operators, and State, local, tribal, and...

We are seeking an Assistant Manager to join our front office team! You will be responsible for assisting the Front Office Manager and also assisting our Customer Service Team who helps customers by providing product and service information over the phone.

Responsibilities:

• Handle customer inquiries and complaints via phone and email
• Assisting in the creation of weekly social media posts
• Provide information about our products shown in our catalog and website
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to work efficiently in a fast pace environment
• Ability to prioritize and multitask
• Positive and professional...