Call Center Analyst

DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our roles as an experienced and dedicated Call Center Quality Assurance Analyst. Bilingual preferred (Spanish). You will be a key individual contributor to our vision (Best in Class; Team of Choice) by influencing our team members on the best means to serve AT&T, its selling partners, and ultimately, its customers.

You will listen to calls for several hours daily to ensure that we display courtesy and respect to our customers and problem-solving skills on every call. You will lead calibration sessions from calls with multiple leadership levels so that we all recognize what a great call is, what an average call is, and what a substandard call is.

You will provide the leaders and individual contributors with QA Scores. You will help us discover gaps in our processes and you may get involved with “the fix.” You love to learn. You...

DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill one of our roles as an experienced and dedicated Call Center Quality Assurance Analyst. Bilingual preferred (Spanish). You will be a key individual contributor to our vision (Best in Class; Team of Choice) by influencing our team members on the best means to serve AT&T, its selling partners, and ultimately, its customers.

You will listen to calls for several hours daily to ensure that we display courtesy and respect to our customers and problem-solving skills on every call. You will lead calibration sessions from calls with multiple leadership levels so that we all recognize what a great call is, what an average call is, and what a substandard call is.

You will provide the leaders and individual contributors with QA Scores. You will help us discover gaps in our processes and you may get involved with “the fix.” You love to learn. You...

Company Profile

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

Overview

We are looking for an analyst to make outbound calls to existing customers. The successful candidate will notify customers of upcoming activity on their account and collect key information as needed. Interactions will be courteous and professional and allow customers to fully understand the intent of the call. This is a remote role. All qualified candidates must be fully authorized to work in the United States without requiring sponsorship or C2C.

Duties & Responsibilities

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