Call Center Director

The Company 

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors. Providing an opportunity to grow for our partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution. 

We specifically focus on self-storage projects capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 5000 fastest-growing private companies in America and in 2023 we were #13 in Denver Business Journals list of top places to work. 

Mission

As the Director of Call Center Operations, your mission is to lead, inspire, and elevate our customer service and support functions with an innovative,...

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct is seeking a dynamic and experienced Call Center Assistant Director to join our team. In this role, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient processes, exceptional customer service, and high productivity.

Responsibilities:

• Assist with the development and implementation of call center strategies and objectives
• Manage and monitor the performance of call center agents, providing coaching and feedback to ensure high quality and productivity
• Analyze call center metrics...

This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting a talented Director of Call Center Operations to join our team of energetic, compassionate professionals that will serve as a subject matter expert for the IntellaTriage enterprise. This person will have oversight over the day-to-day operations of IntellaTriage’s call center to ensure efficient and effective management of service levels and other operational KPIs. They will also lead support functions which include call center scheduling, maintaining support resources for nursing staff, and licensing management. At a strategic level, the Director of Operations will find opportunities to improve scheduling and scalability, further develop client facing KPIs, and provide strategic insight to COO on opportunities to enhance and optimize operations on the phones. This role will also be responsible for the mentorship, training, and development of their...

Description

About Alert Communications: 

Alert Communications, an EverService company, is a 24/7/365 live answering service is a legal only call center that handles leads, current clients and intakes for law firms, independent lawyers and legal marketing agencies in every practice type. Our company culture is people focused; the happiness of our team is a top priority. Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity. 

Summary of Position

The Director of Call Center Sales Operations is responsible for developing and executing strategies to maximize customer lifetime value through effective sales efforts in a call center environment. This...

Redman & Company Insurance is a leading provider of insurance solutions for individuals and businesses. We are currently seeking a highly motivated and experienced individual to join our team as a Call Center Director. In this role, you will oversee the operations of our call center and ensure the delivery of exceptional customer service. As the Call Center Director, you will be responsible for managing a team of dedicated agents and ensuring that performance targets are met while maintaining high levels of customer satisfaction.

Responsibilities

• Develop and implement strategies to enhance the efficiency and effectiveness of the call center operations.
• Lead, coach, and motivate a team of agents to achieve performance targets and high-quality customer service.
• Monitor and evaluate the performance of agents through regular performance review meetings and provide feedback for improvement.
• Conduct regular training sessions to...

Company Overview

At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Position Overview

The Director of Outreach Operations will be responsible for the oversight and supervision of Wider Circle’s Outreach Center.  The Director will be responsible for overseeing all aspects of the Outreach Center management, including team leadership, performance optimization, process improvement, and ensuring a high level of member...

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct is seeking a dynamic and experienced Call Center Assistant Director to join our team. In this role, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient processes, exceptional customer service, and high productivity.

Responsibilities:

• Assist with the development and implementation of call center strategies and objectives
• Manage and monitor the performance of call center agents, providing coaching and feedback to ensure high quality and productivity
• Analyze call center metrics...