Claims Dispute Analyst

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We are hiring 2 Claims Dispute Analysts to work in our Spring, TX office.

The Claims Dispute Analyst is responsible for overseeing processing all customer transaction disputes (Reg E claims) and deposit disputes for financial institution clients. This position will create the process and KPIs needed to accept claims from clients, track the claims, resolve the claims in a timely manner while and maintaining client communications until the claim is resolved.

• Receive, validate, and process claim documentation from the financial institution. 

• Identify disputed transactions for the financial institution as a member or non-member of the financial institution.

• Research transaction information regarding the claim...