Client Experience Support Specialist

Job Summary:

At REE, our Client Experience Navigation Team (CENT) Support Specialist, also know as customer success/service support in other companies, play a critical role in the overall process of providing high quality medical evidence to our clients. The CENT Support Specialist serve as a another touchpoint of REE for our clients and ensure the behind the scene processes are seamless for the total Client Experience. They are responsible for resolving client concerns, assessing refund inquiries, addressing 5150 calls, and the overall satisfaction with REE's products and services. A successful CENT Support Specialist operates with empathy and excellent communication skills, strong organizational and analytical skills, and is motivated to support our clients through quality execution of structured processes.

Our Client Experience team members work alongside their peers within both the Sales and Operations departments ensuring REE Medical maintains an excellent...