Client Operations Manager

We're hiring a Client Operations Manager to lead and execute operational projects for our diverse clientele. This role requires strategic thinking, proactive project management, and the ability to design and implement tailored solutions. You’ll be responsible for driving projects forward and delivering measurable improvements to our clients' operations. Acting as a vital link between clients and our internal teams, you’ll ensure seamless communication, effective problem-solving, and the efficient delivery of services. With a focus on managing day-to-day client operations, you'll make sure services align with clients’ strategic goals. Strong attention to detail, multitasking skills, and a client-first mindset are key to building lasting client relationships and partnerships.

Requirements

• Excellent project management skills, including the ability to manage multiple projects simultaneously
• Strong problem-solving skills with the ability to...

Summary 

The Enterprise Client Operations Manager is responsible for leading our Enterprise Services team supporting clients with Prosci training, license, and subscription services.   In this role you are responsible for ensuring enterprise clients receive value far exceeding their investment, with strong engagement across our enterprise client lifecycle.   This team is responsible for onboarding clients, managing logistics and training support, and enabling successful renewal of Prosci services.   

Ideally, this person will be in the Fort Collins, CO area as a hybrid role, however, we are open to considering a remote candidate who is willing to travel to the Fort Collins headquarters approximately once per month. Given the experience of selected candidate, we may be able to flex on a less frequent cadence for coming into the office.
 
What you will...