Consumer Sales Supervisor (Coach)
Crystal Cruises
Aventura, florida
Job Summary
This Consumer Sales Supervisor (Coach) is responsible for the overall channel/team management of the Consumer Sales department for the USA market. This position will be responsible for leading the team of sales agents to achieve optimal results for all direct sales. Leveraging both inbound and outbound channels, the Consumer Sales Coach will need to establish an industry leading direct sales team to provide an excellent level of service and conversions directly to passengers looking to sail on Crystal.
Essential Job Duties
• Develop sales strategies and use reporting metrics to measure, analyze and evaluate the effectiveness of the sales team.
• Drive team to achieve annual sales goals and be accountable to department target.
• Make recommendations for process, procedure, reporting and technology improvements.
• Manage administrative booking tasks are completed in a timely manner.
• Build and...