Contact Center Manager

DATAMARK, Inc. is seeking an experienced and dynamic Contact Center Manager to lead our federal contact center operation. The ideal candidate will oversee all aspects of the federal contact center, ensuring that we deliver the highest level of customer service while achieving our organizational goals. The Contact Center Manager will be responsible for managing staff, optimizing processes, and implementing best practices to enhance overall performance.

Key responsibilities include developing and executing strategic plans, monitoring performance metrics, hiring and training new staff, and ensuring compliance with organizational standards and regulations. The Contact Center Manager will also collaborate closely with other departments to drive improvements and enhance the customer experience. The annual salary for this position is $75,000.

Requirements

• Bachelor's degree in business, management, or a related field preferred (high school diploma...

DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a Workforce Planning Manager – Contact Center.

As a Workforce Planning Manager, you will leverage your expertise in workforce strategies and talent management to enhance both business outcomes and the overall employee experience. This position is responsible for long-term, short-term, and intraday volume, productivity, and capacity forecasts and providing leadership with risk mitigation plans.

To be successful in this role, you must be a strategic thinker, have exceptional interpersonal and communication skills, and have a passion for developing people and teams.

Travel up to 25%

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners, through sales management, marketing assistance, hardware logistic solutions,...

The Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Contact Center Assistant Manager acts as a point of contact to the client.

Primary Responsibilities:

· Coordinates and oversees the day-to-day workflow of Contact Center Supervisors.

· Assists with performance evaluations that are timely and constructive.

· Assists the Contact Center Manager with employment actions, including discipline and termination of employees in accordance with company policy.

· Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.

· Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met.

· Manages conflicts and resolves complaints about or within the department.

· Manages one or more production projects simultaneously

The salary for this role is $55,000.00...

Prominence is looking for a Contact Center and Access Transformation Project Manager.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate...

DATAMARK, Inc. is currently seeking a motivated and experienced Contact Center Assistant Manager to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Contact Center Assistant Manager will play a crucial role in overseeing and managing the daily operations of our contact center.

In this role, the Contact Center Assistant Manager will be responsible for ensuring that the contact center meets or exceeds its performance goals and delivers exceptional customer service. They will assist in supervising and coaching contact center representatives, monitoring call quality and performance metrics, and implementing process improvements to enhance efficiency and customer satisfaction. The Contact Center Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues. This role is budgeted at $60,000 annually....

About us

LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

We are looking for an experienced Contact Center Manager who will play a pivotal role in ensuring the success of our contact center performance. The ideal candidate will be passionate about leveraging data-driven insights to optimize processes, enhance efficiency, and elevate patient experiences. The Contact Center Manager will be responsible for overseeing the performance of...