Customer Experience Trainer

Want to join one of the fastest growing marketplaces in the world? You’re in the right place. Headquartered in Poland, Booksy connects over 100K beauty pros to 25+M customers around the globe. Our mission is simple. We want to connect beauty pros to the tools that they need to manage and grow their businesses, while simplifying the booking process for customers. This results in over 150 million appointments powered by Booksy every single year. 

Our Quality Assurance team is looking to hire a Customer Experience Trainer. The Customer Experience Trainer will develop and maintain training materials and initiatives for our customer-facing teams. Trainer will facilitate interactive sessions focusing on customer experience, product knowledge, troubleshooting, and soft skills, contributing to the enhancement of our service standards and team effectiveness.

Responsibilities

• Create and maintain training materials, strategies, and...