Customer Help Technician

RVB Associates, Inc. is currently seeking a customer-focused and technically proficient Customer Help Technician to join our team. As a reputable company in the industry, we prioritize delivering exceptional technical support and assistance to our customers.

In this role, you will be responsible for providing timely and effective support to customers via phone, email, and chat. From troubleshooting technical issues to providing software and hardware solutions, you will play a vital role in ensuring customer satisfaction and resolving technical problems.

Responsibilities:

• Provide prompt and courteous technical support to customers via phone, email, and chat
• Troubleshoot and resolve software and hardware issues
• Assist customers in setting up and configuring software applications and devices
• Diagnose and troubleshoot network connectivity problems
• Work collaboratively with other team members to escalate and...