Customer Service Associate - Cosmetics

We are seeking a friendly, detail-oriented Customer Service Representative to join our team. The ideal candidate will have a passion for beauty products and a commitment to providing outstanding customer service. This role involves assisting customers with inquiries, resolving issues, and ensuring a seamless shopping experience.

Requirements

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide product information, recommendations, and beauty tips to customers.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Process orders, returns, and exchanges accurately.
• Maintain up-to-date knowledge of our product line and promotions.
• Collaborate with other departments to address customer needs and feedback.
• Document customer interactions and maintain accurate...