Customer Service Representative (CSR)
Little Wolf Auto
Waupaca, wisconsin
Job Overview:
We are seeking a Customer Service Representative to join our team and be the face of Little Wolf Automotive. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure customer satisfaction in this location.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat.
- Schedule customer vehicle repairs.
- Perform data entry tasks to update customer records and information.
- Maintain a high level of phone etiquette while interacting with customers.
- Communicate effectively in English. Bilingual is a plus, but not required.
- Assisting customers with rides to and from Little Wolf Automotive.
- Complete Quality Control Test Drives
- Completing courtesy car inspections.
- Ability to Move automotive parts around the shop.
- Consistently lifting/carrying 50lbs...