Customer Success Director

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Full-time

Director Customer Success (CSD-NA)

Echo360 Inc

Youngstown, ohio

Position Summary:

Echo360 seeks an experienced Director of Customer Success to lead a team of Customer Success Managers (CSMs) focused on customer retention, growth, and satisfaction. The Director will create and implement customer success strategies, ensuring seamless onboarding, customer engagement, and renewals across the Echosystem portfolio. This role requires a data-driven, strategic and customer-focused leader with a deep understanding of EdTech, Corporate L&D, and SaaS, and a commitment to driving customer success across higher education and corporate accounts.

This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states within the United States. For US-based positions, candidates must be eligible to work in the United States for any employer.

Requirements

The primary responsibilities for this role...

Not Specified
Customer Success Director - North America
Sidetrade
N/AN/A
What you will love about Sidetrade and why you should be working here:
Are you an experienced Customer Success Leader with a good knowledge of Order-to-Cash processes and Credit & Collections Management?
Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?
Come and join us! Sidetrade is a global SaaS provider recognized by Gartner as a Leader in the Invoice-to-Cash space, as detailed in its Magic Quadrant: https://go.sidetrade.com/GartnerMagicQuadrant22.html
About Sidetrade and its amazing Customer Success team:
Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure...

Full-time
Director of Customer Success
Titan Cloud
N/AN/A
Who We Are
Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines
As the Director of Customer Success, you will own the ultimate success of Titan Cloud’s customer base; this includes seamless customer onboarding, program/project success, retention, and renewal. Reporting to the SVP of Customer Success, we are looking for an exceptional and energetic candidate who has experience leading customer-facing teams and is passionate about providing...

Full-time
Director of Implementation and Customer Success
Prime Robotics
Lakewood, colorado
You in The Role and on The Team: In this role you are a highly motivated Delivery Manager from a Consulting firm who is interested in helping our startup excel. As a Delivery Manager, you will play a critical role in shaping the future of our warehouse automation solutions delivery and support to customers. You have the ability to dive deep into the warehousing industry and support building relationships across clients and prospects.
A Day in the Life

Managing all current and future implementations of current and future clients.

Use project management methods to organize the work and the team to make progress

Lead the team by facilitating delivery of daily and weekly goals

Capturing detailed customer requirements

Interface closely with Engineering to create estimates

Negotiate with existing customers.

Define change requests to improve...

Full-time
VP of Customer Success / Director of Customer Success (Remote)
Growth Partner & Consultancy Limited
N/AN/A
Company Overview
At The Growth Partner we assist marketing agencies around the globe to grow with predictability and scalability.
In less than 2 years, we’ve grown our business from 0 to multi-7 figures and will hit the 8-figure mark this year.
How? We’ve focused on growth and the relationships for our clients and team members.
By creating a high-performance, positive environment we’ve helped 100’s of leaders and future leaders achieve their full potential through direct support, coaching and consulting.
Visit our Website:
https://www.thegrowthpartner.io/
See how our Co-Founder, Jordan Lee, describes the business:
https://www.loom.com/share/901416c6dac648acbe8a8b7fad8198d4

What It's Like Working At The Growth Partner
We’re growth-oriented, entrepreneurial, ambitious and will...

Full-time
Director of Customer Success
Wowza Media Systems
N/AN/A
Wowza is looking for a Director of Customer Success to spearhead our Customer Success strategy and lead our Customer Success team. The Director of Customer Success will be responsible for achieving customer objectives and revenue growth goals through the engagement, success, and retention of Wowza’s large and diverse customer base. The Director of Customer Success should thrive in a bold, fast-paced, value-driven leadership team and company. Reporting directly to the Vice President of Global Service Delivery as a member of the Senior Leadership Team, the Director of Customer Success will lead a team of Customer Success Managers, evolve and develop strategies to ensure the achievement of Wowza’s strategic growth and retention goals.

What You'll Be Doing:
Inform Customer Success Objectives and Key Results (OKRs) to ensure the alignment of the team’s skill and effort with strategic company objectives
Drive...

Full-time
Director of Customer Success
Riverside Insights
Chicago, illinois
As the Director of Customer Success at ImPACT Applications, your primary responsibility is to enhance customer value and satisfaction. By focusing on retaining current business, expanding account revenue, and ensuring smooth adoption and prompt support, you will play a critical role in expanding ImPACT Application’s reach and ensuring more athletes and patients worldwide safely recover from mild traumatic brain injuries.
In this role you will get to:

Cultivate retention of existing business by ensuring customers get the most value from our products and services

Lead, mentor, and develop a Customer Success team

Partner with Operations department to iterate on customer health scoring mechanism founded in SaaS success best practices

Grow existing account revenue by helping customers expand usage of our products & services across service lines

Provide monthly...

Full-time
Director, Customer Success - Hybrid
Persado
New York, new york
Salary Range: $160,000.00 - $170,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).
Who We Are:
Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.
As an...

Full-time
Director, Customer Success
Persado
New York, new york
Salary Range: $160,000.00 - $170,000.00 per year base salary (which is dependent on a variety of factors including relevant experience, geographic location, business needs, and market demand).
Who We Are:
Persado provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world’s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado’s Generative AI for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been recognized by CB Insights as the top Leader for Generative AI Text Content Generation.
As an...

Full-time
Customer Success Director
Zenarate
Denver, colorado
Customer Success Director
About Zenarate

Zenarate AI Coach helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate's AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages. Zenarate customers include leading companies in financial services, healthcare, insurance, telecommunications, technology, retail, and travel industries.
We are seeking an experienced Customer Success Director to join our team. As an Customer Success Director, you will be driving our customer’s strategy using Zenarate’s product, leading upsell and cross sell initiatives, and driving increased revenue in renewals. You’ll serve as an expert on how our customers can achieve their goals and engage with decision makers to showcase the best use cases for the expanded engagement with Zenarate’s tools. This first in role...

Full-time
Director of Customer Success and Retention
RTM Business Group
New York, new york
Director of Customer Success and Retention
RTM Business Group
Hybrid in NY, NJ, CT
Full-time
51-200 employees · Market Research
Posted September 2024; this is a 100% hybrid, full-time role
Who We Are
RTM Business Group is a professional development conferences and events company working in EdTech, Healthcare, Government, Medical and Banking sectors. We partner with Fortune 1000 companies, catering specifically to the C-suite, providing curated content and peer-to-peer collaboration.
Our events are located in major cities throughout the country – LA, Austin, San Diego, Miami, Chicago, DC, etc.. Our team travels together which is a truly unique experience, different from “traditional” work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.
About the Role
We are seeking a dynamic and strategic Director of...

Full-time
Customer Success Director
Naehas
Chicago, illinois
NAEHAS
This is an exceptional opportunity to join a privately held, fast-paced, Software as a Service (SaaS) national company based in Silicon Valley. The Naehas vision is to deliver personalized products, offers, disclosures and customer experiences with the leading financial services industry cloud.
Our people and culture are our top priorities. We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized. Our purpose is to create an environment where you will get to do your best work and be part of a team that will help you grow personally and professionally. Our recipe for success is very simple - “Passionate team members translate into happy customers and great products.”
THE POSITION
Naehas is seeking to hire a dynamic Director of Customer Success to own the success and retention of our existing clients. This role is responsible for leading all aspects of value...

Full-time
Director of Customer Success
Document Crunch
Atlanta, georgia
Document Crunch is seeking an experienced and motivated Director of Customer Success to join our growing team. As the Director of Customer Success, you will be responsible for leading and managing our customer success team, ensuring the success and satisfaction of our customers. You will play a crucial role in developing and executing customer success strategies to drive adoption, retention, and expansion within our customer base.
Who is Document Crunch?
We are a cutting-edge company building innovative AI tools that simplify construction contracts by quickly identifying critical risk provisions and providing teams with guidance to make great decisions throughout the entire project lifecycle. Our tools enable construction teams to get subject matter expertise - usually only gained through outside consulting – for a fraction of the cost. We empower the entire industry by identifying WHAT critical issues exist in contracts and documents, and WHY those...

Full-time
Director of Customer Success
Terminal49, Inc
Berkeley, california
About the job
This role is critical in shaping our long-term success by developing programs and practices to enhance our customer engagement and support. Our Customer Success team coordinates the post-sale experience for Terminal 49 customers by driving product adoption, aligning resources, developing success plans, proactively mitigating risk, and identifying opportunities for expansion. This Director role will be responsible for up-leveling our CSM skillset and scaling our customer engagement alongside Terminal49's growth.
What you will do

Provide strategic direction, development, and management of post-sales operations

Train the team on effective customer engagement techniques and ensure they understand our customers' needs, drive strong customer adoption, value realization, retention, expansion, and referrals

Coach team on genuine and positive customer engagement strategies, including monthly check-ins, and developing...

Full-time
Customer Success Director
Ndustrial
Raleigh, north carolina
Why We’re Here:

Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a “production first” mindset for maximum impact. That’s why at Ndustrial our mission is “to accelerate the optimization of Energy Intensity in industrial facilities.” We live out this mission every day from our software development teams to our go-to-market teams.

Our Nsight Energy Intensity Platform is a market-leading SaaS platform which integrates IoT devices and control systems in the field with cloud-based systems. Nsight brings together all of this data to accelerate the energy transition for our industrial customers.

More About Us:

We live our values every day: Teamwork, Customer First, Quality, and...

Full-time
Senior Director of Customer Success
Whip Around
N/AN/A
About Whip Around
Whip Around was born in 2016, originally to help freight companies in New Zealand tackle their paper-based compliance burden. It was whilst working for some of the globe’s largest freight companies, that we saw first-hand how much time paper was costing fleet managers every day. Within a year, the US market was calling loudly as Whip Around met a clear pain point for businesses with fleets. Whip Around now has offices in Auckland, New Zealand, Charlotte, North Carolina, San Diego, California servicing our customers from coast to coast in the US and around the world.
Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.
Why this role...

Full-time
Director of Customer Success
Cancer IQ
Chicago, illinois
The Director of Customer Success at CancerIQ is a critical leadership role that sits at the intersection of customer engagement, product innovation, and healthcare impact. This position is responsible for defining the vision and strategy of the Customer Success department, ensuring that our solutions are effectively meeting the needs of our healthcare partners and their patients.
The Role and Responsibilities:
Leadership and Strategy: Lead the Customer Success team, setting a high standard for excellence and cultivating a culture of growth and learning. Develop and implement strategic plans to enhance customer satisfaction, retention, and loyalty.
Relationship Management: Build and maintain strong relationships with key stakeholders at healthcare organizations, including decision-makers and frontline users, to understand their challenges and goals.
Onboarding and Implementation: Oversee the customer onboarding...

Full-time
Director of Customer Success
Steer Health
Dallas, texas
We are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving excellence in customer delivery.
Key Responsibilities:

Develop and execute customer success strategies that ensure customer satisfaction, retention, and growth.

Lead and scale the customer success team, providing guidance, and mentorship to achieve exceptional performance.

Drive the implementation of data-driven approaches to track and enhance customer experiences.

Collaborate with cross-functional teams (Sales, Marketing, Product Development) to align customer success initiatives with company goals.

Establish and refine customer success metrics and KPIs to measure...

Not Specified
Customer Success Director
Stream Data Centers
N/AN/A
Stream Data Centers serves as a critical infrastructure provider for hyperscale companies, ensuring they possess the requisite space and power to facilitate uninterrupted operations. Our operations span multiple locations throughout North America, embodying SDC’s commitment to reliability and scalability.
Our Culture and Values:
Stream is proud of the culture and relationships we have developed during our 25 years in the data center industry.  We need leaders who will live our values:  Smart, Honest, Nice, and Passionate.  Stream is committed to doing the right thing for our co-workers, customers, and partners at all times.
Job Overview:
As the Customer Success Director, your primary responsibility revolves around nurturing a pivotal relationship with a high impact hyperscale client that requires substantial capacity and precise management. Your role entails ensuring their unequivocal satisfaction with...

Not Specified
Director of Customer Success
Oversee
N/Atexas
Oversee is revolutionizing how travel is managed. Our automation and ML solutions replace manual processes that result in cost savings and operational efficiency gains. Oversee delivers travel analytics combined with actionable insights for our clients to monitor and improve their travel programs.
We are experiencing exponential revenue growth YoY and work with many of the global FORTUNE 500 companies. If you are looking for a dynamic, fast-paced, and positive work environment and want to be at the core of solving a global $17B problem - Oversee is the place for you!
Candidates located in the East Coast USA and Europe will be considered for this remote position.
We are seeking an experienced Director of Customer Success to lead our CS team.
As a Director of Customer Success, you will play a pivotal role in our organization, embodying our unwavering commitment to client satisfaction. Your primary responsibility is to...

Full-time
Director of Customer Success
Rezilient Health
St. Louis, missouri
We're not telehealth and we're not a traditional doctor's office: we're the best parts of both.
Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. Because we virtually beam our doctors into our CloudClinics, our members can choose their doctor based on their preferences, not their location, for a completely different primary care experience.
Our doctors can be anywhere, while our CloudClinics are conveniently placed close to where people live, work and shop. Each CloudClinic is staffed by an experienced clinic specialist who becomes the doctor’s hands. Our members can also interact with their Rezilient doctors through chat and video, providing a continuous relationship with their doctor no matter where they are.
Above all, our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. And...

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