Customer Success Manager-USA
Checkmate
New York, new york
We seek a proactive and visionary Customer Success Manager with experience working in the restaurant arena to establish and lead our Customer Success department. This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes. The ideal candidate will have a strong background in customer success, project management, and team building, with a passion for fostering lasting customer relationships.
If you are passionate about creating exceptional customer experiences and are excited about the opportunity to build a Customer Success department from the ground up, we’d love to hear from you!
Key Responsibilities:
- Department Setup:
- Develop and implement the vision, strategy, and objectives for the Customer Success department.
- Create scalable processes and best practices for onboarding, engagement, and retention.
- Collaborate with...