Director of Call Center Operations

This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting a talented Director of Call Center Operations to join our team of energetic, compassionate professionals that will serve as a subject matter expert for the IntellaTriage enterprise. This person will have oversight over the day-to-day operations of IntellaTriage’s call center to ensure efficient and effective management of service levels and other operational KPIs. They will also lead support functions which include call center scheduling, maintaining support resources for nursing staff, and licensing management. At a strategic level, the Director of Operations will find opportunities to improve scheduling and scalability, further develop client facing KPIs, and provide strategic insight to COO on opportunities to enhance and optimize operations on the phones. This role will also be responsible for the mentorship, training, and development of their...

Description

About Alert Communications: 

Alert Communications, an EverService company, is a 24/7/365 live answering service is a legal only call center that handles leads, current clients and intakes for law firms, independent lawyers and legal marketing agencies in every practice type. Our company culture is people focused; the happiness of our team is a top priority. Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity. 

Summary of Position

The Director of Call Center Sales Operations is responsible for developing and executing strategies to maximize customer lifetime value through effective sales efforts in a call center environment. This...

Company Overview

At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Position Overview

The Director of Outreach Operations will be responsible for the oversight and supervision of Wider Circle’s Outreach Center.  The Director will be responsible for overseeing all aspects of the Outreach Center management, including team leadership, performance optimization, process improvement, and ensuring a high level of member...