Director of Retention

Freebird, a leader in men's grooming and personal care, is eagerly searching for a dynamic Director of Retention. We are on a mission to find an innovative leader in direct-to-consumer (DTC), subscription, and lifecycle marketing. In this pivotal role, you will be a key player in driving our customer lifetime value (LTV), focusing on cutting-edge strategies in lifecycle marketing, subscriber retention, churn prevention, and customer loyalty.

Your Role & Impact:

• Increase Subscriber LTV & Engagement: Spearhead initiatives to elevate our blade subscription service, focused on reducing churn and maximizing subscriber AOV through personalized lifecycle strategies and compelling offers.
• Retention Channels Ownership: Lead and expand Freebird’s key retention channels, including email, SMS, loyalty programs, and referrals, transforming these channels into robust customer engagement tools.
...

Salaried/Exempt/On-site

Please note: Candidates should be local to WI or located in a neighboring state, where frequent commute to our HQ is reasonable, i.e. Chicago, IL.

MISSION:

As Wantable's Director of Lifecycle Marketing & Customer Retention, your role is to get customers to spend more with Wantable not less.

The primary focus is to drive long-term value and retention, strengthening the Wantable brand.

EXPECTED OUTCOMES:

Monitor and Mitigate Churn:

• Analyze churn trends and take proactive measures to reduce customer attrition and increase customer lifetime value.

Develop Lifecycle Touchpoints:

• Create comprehensive touchpoints to nurture customer relationships and drive ongoing engagement with the Wantable brand.

Increase Customer List Size:

• Implement targeted acquisition strategies,...

Salaried/Exempt/On-site

Please note: Candidates should be local to WI or located in a neighboring state, where frequent commute to our HQ is reasonable, i.e. Chicago, IL.

MISSION:

As Wantable's Director of Lifecycle Marketing & Customer Retention, your role is to get customers to spend more with Wantable not less.

The primary focus is to drive long-term value and retention, strengthening the Wantable brand.

EXPECTED OUTCOMES:

Monitor and Mitigate Churn:

• Analyze churn trends and take proactive measures to reduce customer attrition and increase customer lifetime value.

Develop Lifecycle Touchpoints:

• Create comprehensive touchpoints to nurture customer relationships and drive ongoing engagement with the Wantable brand.

Increase Customer List Size:

• Implement targeted acquisition strategies,...

Location: Remote in U.S

Reports to: Sr. Director of Growth & Retention

Nice to meet you!

Pepper is a DTC fast-growing, unabashedly confident intimate apparel brand intentionally designed to celebrate small chested bodies in all their glory. We’re on a mission to empower small-chested women of all body types to love their bodies as they are.  Since launching our 470% funded Kickstarter in 2017, we’ve sold more than a million bras in 2023 alone, and have gone viral and been featured in Cosmopolitan, Glamour, Forbes, Oprah Daily, Vogue and many more.

What we’re proud of:

• Small & mighty. Without raising traditional VC dollars, we’ve grown to eight figures in sales in just 7 years through focused and profit-minded strategies.
• Doing big things. Our vision is to create a world where ‘flat’ is no longer an insult, and where we take over our customer’s closet with solution-driven, highly curated, fit-first...

Location: Remote in U.S

Reports to: Chief Marketing Officer

Nice to meet you!

Pepper is a DTC fast-growing, unabashedly confident intimate apparel brand intentionally designed to celebrate small chested bodies in all their glory. We’re on a mission to empower small-chested women of all body types to love their bodies as they are.  Since launching our 470% funded Kickstarter in 2017, we’ve sold more than a million bras in 2023 alone, and have gone viral and been featured in Cosmopolitan, Glamour, Forbes, Oprah Daily, Vogue and many more.

What we’re proud of:

• Small & mighty. Without raising traditional VC dollars, we’ve grown to eight figures in sales in just 7 years through focused and profit-minded strategies.
• Doing big things. Our vision is to create a world where ‘flat’ is no longer an insult, and where we take over our customer’s closet with solution-driven, highly curated, fit-first apparel.
...

Director of Customer Success and Retention

RTM Business Group

Hybrid in NY, NJ, CT

Full-time

51-200 employees · Market Research

Posted September 2024; this is a 100% hybrid, full-time role

Who We Are

RTM Business Group is a professional development conferences and events company working in EdTech, Healthcare, Government, Medical and Banking sectors. We partner with Fortune 1000 companies, catering specifically to the C-suite, providing curated content and peer-to-peer collaboration.

Our events are located in major cities throughout the country – LA, Austin, San Diego, Miami, Chicago, DC, etc.. Our team travels together which is a truly unique experience, different from “traditional” work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.

About the Role

We are seeking a dynamic and strategic Director of...

Title: Director of Growth & Retention Marketing

Location: Remote - US

Hours: Full-time

About Infinite Reality:

Infinite Reality (iR) is an innovation company powering the next generation of digital media and ecommerce through AI and immersive technologies. iR’s virtual worlds enable brands and creators to fully control how they distribute content, engage audiences, and monetize their creations while acquiring more powerful data on their customers. With deep expertise in Hollywood production, Web3 and XR, iR is redefining the infinite possibilities of connected digital environments in the modern age. iR’s portfolio of brands includes the spatial computing and AI platform, Infinite Reality Engine, the world’s premier, professional drone racing property, Drone Racing League, XR production facility Thunder Studios, creator talent management firm TalentX, and digital marketing agency...

Director of Retention – 100% Remote in the USA

PetLab Co. is the world leader in DTC pet supplements with 50%+ market share, 9-figure revenue, profitable and rapidly growing with ambitious plans for global expansion.  We’re searching for a performance-driven, hands-on head of retention to maximize customer LTV by unifying and optimizing our multi-channel retention / CRM efforts across web, email, sms, app, phone and direct mail.  This is your opportunity to drive rapid growth in LTV by leveraging all the best tools available.

The ideal candidate has a proven track record of innovating effective retention strategies, and either directly or with the team, executing the tactics that drive higher cross-sells, up-sells, re-purchases, re-activations, renewals and engagement, while minimizing customer churn.  And this is all done in the context of nurturing a brand-friendly customer journey that drives loyalty and WOM.

So, if you love...

KULE is seeking a Director of Customer Retention and CRM to join its team. This individual will be passionate about building customer relationships and maximizing customer loyalty through effective CRM strategies. The Director of Customer Retention and CRM will be responsible for:

• Developing and implementing customer retention and loyalty programs to increase repeat purchases and customer lifetime value
• Creating and managing customer segmentation strategies to personalize communications
• Leading the development and execution of CRM campaigns across various channels, including email, SMS, and direct mail
• Collaborating with cross-functional teams such as Marketing, Ecommerce, and Operations to ensure a seamless customer experience
• Analyzing customer data and conducting customer research to identify insights and opportunities for improving retention and engagement
• Monitoring and reporting on key customer metrics, providing...

ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and...

More than just hair care, it’s a OUAI of life. Founded by celebrity stylist Jen Atkin, OUAI’s mission is to give you the confidence to win life your OUAI. OUAI (pronounced “way”) is a line of hair, body and fragrance products that are cruelty-, paraben-, & sulfate-free, safe for color treated hair and packed with good-for-you ingredients. OUAI’s fragrances have cult followings and transport you to the cities they were inspired by around the world. Shop theouai.com and join the community @theouai to be part of the conversation. OUAI evokes a cool and casual vibe that has attracted a roster of star clients and 2MM+ Instagram followers.  With its commitment to community, inclusivity and diversity, OUAI seeks to create positive change in society through its products, services, and community initiatives. OUAI is here to give you the confidence to win life your OUAI with products you can relate to, finally.

What’s it like to work here?

Our culture...

The role:

Apothékary is looking for a highly strategic and passionate Director of Retention to join our growing team. This role will report directly to the CEO/Founder and will play an integral role in setting the vision and executing a best-in-class customer retention program. The ideal candidate will have a passion for driving customer engagement, retention, and loyalty while owning customer churn and LTV metrics.

As our Director of Retention, you'll immerse yourself in our digital subscription products, leveraging your expertise to develop and execute cutting-edge strategies in our fast-paced, dynamic environment. You'll take the lead in identifying, by cohort, lifecycle roadmaps, personalization triggers, and the right cross-sells, up-sells, and win-backs tailored to each customer segment. You'll work hand-in-hand, cross-functionally with our A-Team across Brand Marketing, Creative, Digital, and Operations to ensure seamless execution and alignment with...