Director of Retention - Remote in the USA

Director of Retention – 100% Remote in the USA

PetLab Co. is the world leader in DTC pet supplements with 50%+ market share, 9-figure revenue, profitable and rapidly growing with ambitious plans for global expansion.  We’re searching for a performance-driven, hands-on head of retention to maximize customer LTV by unifying and optimizing our multi-channel retention / CRM efforts across web, email, sms, app, phone and direct mail.  This is your opportunity to drive rapid growth in LTV by leveraging all the best tools available.

The ideal candidate has a proven track record of innovating effective retention strategies, and either directly or with the team, executing the tactics that drive higher cross-sells, up-sells, re-purchases, re-activations, renewals and engagement, while minimizing customer churn.  And this is all done in the context of nurturing a brand-friendly customer journey that drives loyalty and WOM.

So, if you love...