EAP Coordinator

Job Summary:

The purpose of this position is to play a pivotal role in ensuring the seamless delivery of nonclinical components within EAP services. The EAP Coordinator ensures a seamless experience for both clients and providers, contributing to the overall effectiveness and efficiency of EAP service delivery by minimizing obstacles through tasks such as client outreach, satisfaction surveys, and resolution of connection issues.

Job Responsibilities:

• Conduct outreach calls to ensure client connection with services on scheduled follow-up dates, complete telephonic surveys per protocol, and execute necessary steps to link clients with desired services.
• Respond promptly to EAP Consultant’s requests for client appointment setting, conducting real-time responses.
• Coordinate outreach to network providers to determine availability for new clients, communicate essential information to providers, and confirm...

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. You have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for an EAP Training Coordinator (Remote U.S.) to join our growing team.

Job Summary:

The purpose of this position is to assist the training team with the delivery of training to internal staff and external partners. The Training...

CNSI and Kepro are now Acentra Health!  Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

The EAP Coordinator facilitates all non-clinical components of EAP service delivery in an effort to minimize barriers to clients receiving assistance, including: co nducting outreach to clients, completing satisfaction surveys,...

CNSI and Kepro are now Acentra Health!  Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for a Training Coordinator - EAP (Remote U.S.) to join our growing team.

Job Summary:

The purpose of this position is to provide assistance to the...

The EAP Coordinator facilitates all non-clinical components of EAP service delivery in an effort to minimize barriers to clients receiving assistance, including: co nducting outreach to clients, completing satisfaction surveys, and resolving any connection issues expressed by clients; appointment setting; completing telephonic intakes; answering network provider questions to assure a seamless experience for both clients and providers; and authorizing and mailing payment vouchers.

1. Follow-ups – Manages a daily Follow-up Report, places outreach calls to 100% of clients on date of scheduled follow-up to assure connection with services; completes telephonic surveys per protocol; completes steps necessary to connect clients to desired services. (20%)

2. Appointment Setting Requests – Responds real-time to EAP Consultants requests for appointments setting on behalf of clients; conducts outreach to network providers to determine availability for new clients; communicates...