E-Chat Consultant

Position Summary

Responsible for lead generation sales via A&K website utilizing effective online sales communication techniques.

Responsibilities and Accountabilities

• Maintain a high level of familiarity with the Abercrombie & Kent website and products to provide a positive visitor experience

• Use echat sales techniques to generate sales leads and meet monthly echat booking goals using echat software

• Collaborate with Marketing and Web team to review trends or report web issues

• Manage website inquiries and handle as appropriate or forward to correct department via CRM

• Maintain up to date knowledge of current product offerings and destinations by attending training/product briefing sessions

• Assist guests/Travel Advisors as necessary

• Assist with special projects or related duties as needed

Skills and Abilities

• Intermediate typing skills...