E-Commerce Fraud/Risk & Refunds Associate

Description

The e-Commerce Fraud/Risk & Refunds Associate role is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction via financial transaction processing, and minimize related financial losses. The role works in conjunction with the Accounting, GXFC, and Customer Experience Teams. The role reports to the e-Commerce Fraud and Risk Manager.

Responsibilities

• Review orders flagged by automated fraud prevention systems, investigating account details, verifying information via phone and email communications with customers and system tools, to confirm or cancel orders.
• Aid in the processing/completion of customer order issues including returns, cancellations, and refunds. Confirming data points & Customer history to prevent refund delays or fraud.
• Investigate violations of Terms of Use and educate customers to create order...