Escalation Manager

The role of Manager, NOC Escalation & Incident is a pivotal role in ensuring the effective management and resolution of critical incidents and escalations within the NOC. You will be responsible for overseeing the entire incident lifecycle, from identification and assessment through to resolution and post-incident review. Your proactive approach and strategic mindset will be essential in minimizing the impact of incidents on our operations and ensuring a swift return to normal business operations.

Requirements

Incident Identification and Triage

• Monitor various channels and systems to promptly identify and assess incidents.
• Classify and prioritize incidents based on their severity and potential impact on business operations.

Incident Response and Resolution

• Lead the incident response process, coordinating efforts across relevant teams and stakeholders.
• Implement...

About us

LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

LifeMD is seeking a dedicated and experienced Technical Support Escalations Manager to join our team. In this role, you will be responsible for providing technical assistance to our providers, employees, and customers as well as triaging high-level technical issues, ensuring they are handled effectively. To succeed in this role, you should have a problem-solving attitude along...